FAQs

Our most frequently asked questions & troubleshooting

Sara Tateno avatar Lisa Thompson avatar Alex Lundberg-Smith avatar
20 articles in this collection
Written by Sara Tateno, Lisa Thompson, and Alex Lundberg-Smith

Can I add extra users to my account?

How to add a new user to your account.
Alex Lundberg-Smith avatar
Written by Alex Lundberg-Smith
Updated this week

Can I use the same ticket across my listings?

Alex Lundberg-Smith avatar
Written by Alex Lundberg-Smith
Updated this week

Can I set up separate terms on Happity?

Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Can I use discount codes on Happity?

Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How can I contact you?

How to get in touch when you need support
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Why am I being asked to verify my classes?

Keeping the information on Happity up to date
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

When is the cut off for booking my classes?

Do bookings close at a set time before a class starts?
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do parents find my classes on Happity?

The different ways we advertise your classes to Happity
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Can I list my pre-recorded sessions on Happity?

Can parents purchase my pre-recorded or online content through Happity?
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

What information should I include on my profile?

Why do I need to complete the 'About you' and description boxes?
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Can I set up one listing with multiple venues?

What to do when your class takes place in different locations
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Will I get a notification when a customer makes a booking?

How will I know when someone books my class?
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How can I access my sales, marketing & customer data on Happity?

Using Happity's reporting features to manage and boost your business.
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do I cancel my subscriptions or close my account?

How to let us know when you would like to cancel your membership or close your account down
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do I ensure my classes are Covid secure?

We're here to help you understand the operational guidelines to following the government guidance and making your classes covid secure.
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do I login?

How to login to your provider account.
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

Where is my customer's confirmation email?

What to do when a confirmation email has not been received.
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do I issue a refund?

How to use Stripe to issue refunds to customers
Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

How do I contact my customers?

Sara Tateno avatar
Written by Sara Tateno
Updated over a week ago

How do I edit my ticket prices?

Editing and changing ticket prices.
Sara Tateno avatar
Written by Sara Tateno
Updated over a week ago