We have put together these FAQs to help you find the perfect classes for you and get the best out of your Happity experience.
There is a table of contents on the right hand side to help you find the answer to your questions. All you need to do is click on the relevant question and you will be taken to the answer.
If you cannot find the answer you need below, have experienced a payment issue or would like to make a complaint, then please email us and we will be very happy to help!
Booking Queries
How to cancel or reschedule a booking
As Happity is a third party booking service, to cancel or reschedule a class you have booked, you will need to contact the class provider directly.
Their details are on your booking confirmation email. They will then be able to assist you by canceling or rescheduling the class in line with their individual terms and conditions.
Requesting a refund
If you require a refund for a class you have booked or attended, this should be arranged with the class provider directly, the class provider contact details can be found on your confirmation email. As we are a third party booking service, we are unable to process refunds on behalf of the class provider unless they give us written permission.
(Email example)
Where can I find my booking reference?
When you make a booking on Happity, you will receive a confirmation email and the reference number will be displayed on this email.
I not received my booking confirmation email?
If you have not received your booking confirmation email (please check your junk mail). Please get in touch, letting them know which class this was for and they will resend it.
How can I book for multiple children or additional adults?
Booking for multiple children/twins or additional adults is based on what tickets the class providers offer, once you have found a class you are interested in click ‘Book now’ to see what tickets they have available. Often they offer sibling tickets and on some occasions additional adult tickets.
Can I add another ticket onto an existing booking?
If you have booked a class already and would like to add an additional booking for this class this can be done for an adult ticket in the usual way on the Happity website (providing they have the capacity). Sibling tickets can only be purchased alongside a full price ticket and so in that instance you will need to contact the class provider directly to arrange this.
I have experienced payment issues with my booking
If you have encountered any issues during the checkout process, please contact our friendly customer support team with as much information as possible who will help investigate this and resolve this for you as soon as possible.
How can I find the zoom link for my online class?
When you book an online class through Happity, you will receive a booking confirmation email. This will not include the zoom link, Zoom links are emailed to customers in the hour before the class starts. This is for safeguarding purposes. You should never share a Zoom link with someone who has not booked a class.
Can I purchase a gift card or use a discount code?
Discount codes and gift cards are not yet a feature that Happity has available, however this is a feature that we are looking into. If you have interest in purchasing a gift card, we would advise to contact the class provider directly to see if this is something they can arrange.
Can I join a waiting list for a class?
Waiting lists is a feature we do not have available on Happity; instead we offer the opportunity for you to ‘Follow’ your chosen class provider. Following them means you will get an automatic alert when they add new classes and they can also email their followers directly to let them know about last minute spaces.