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Customer booking confirmations
Customer booking confirmations

What to do when a confirmation email has not been received.

Lisa Thompson avatar
Written by Lisa Thompson
Updated over a week ago

When a customer makes a booking, the system will send them a confirmation email with all the details of their booking (learn how to personalise them here).

Occasionally, you may hear from a customer who has not received their booking confirmation and will need to take steps to resend it.

  • Firstly, please ask them to check their spam folder, if they have not done so already.

  • Check that the email address that they have entered is correct by matching it with the one they have contacted you on or asking them to confirm it.

To correct an email address -

  • Go to ‘Customers’ on your dashboard

  • Then ‘Bookings’ and locate the customer.

  • Click on their name and then select ‘edit’ (pen icon)

  • Make the relevant changes and save them.

Once the email address is corrected then you can resend the confirmation email.

Go to -

  1. ‘My classes’

  2. ‘Registers'

  3. View (eye icon) the class they are booked on to.

  4. Locate them on the register and click the envelope icon this will resend the booking confirmation.

If the email address was correct and re sending the confirmation does not work, then please contact our support team here or by clicking on the help icon at the bottom right of any Help Centre page within three working days, so we can check for errors within our system.

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