By default, we do not allow free (£0) tickets to be added to online classes. However, under some circumstances you can request to override this setting on your account.

Offering free tickets on 2-way interactive classes (such as Zoom), where customers can see each other, can pose a safety risk for children.

By taking a payment of some kind, no matter how small, it means that your customers' true identity can be traced, should the need arise. Without a payment card, a customer could register for your class using a fake identity/email address that cannot be easily traced to a real person.

If you have reason to believe it would be safe for you to offer free spaces for your classes, please get in touch on [email protected] to request that we disable this feature on your account. Although we do our best to help class providers with running their classes, safeguarding your customers remains your responsibility.